Frequently Asked Questions

  1. What is Federal Soup?
  2. Are the Federal Soup forums free?
  3. What's the difference between being a Federal Soup subscriber and a Federal Soup forum member?
  4. Can I just subscribe to FEND or the online Almanac?
  5. When Is Federal Employees News Digest (FEND) published?
  6. How do I access FEND each week?
  7. How do I access the online Federal Employees Almanac?
  8. What is the subscription price?
  9. What is a Federal Soup site license and how do I qualify for one?
  10. How do I reach Customer Service?
  11. Who do I contact for technical problems with my subscription?
  12. How do I contact Editorial?
  13. How do I contact Advertising?
  14. How do I purchase a subscription with a government purchase order?
  15. I'm a Federal Soup subscriber. How do I get my discount in the FedStore?
  16. Is 1105 Media an authorized vendor for federal agencies and departments?
  17. What is the Federal Tax ID and DUNS# for Federal Employees News Digest?
  18. What is the refund policy?

What is Federal Soup?

Federal Soup is a central resource website for federal government employees, providing in-depth reference and research for federal employee questions on pay, benefits, employment policies, TSP, financial planning, and retirement. Website features include interactive forums with other federal employees, access to issues of the Federal Employees News Digest (FEND) and the online edition of the annual Federal Employees Almanac. The website also offers federal employee news, free e-newsletters, and a publications store.

Access to all of the Federal Soup content requires a paid subscription. An annual subscription includes:

  • Full website access upon login
  • One year of Federal Employees News Digest
  • One year’s access to the online edition of the Federal Employees Almanac (updated as policy changes happen)
  • Daily e-newsletter of breaking federal employee news and developments
  • 10% discount to all featured publications in the FedStore
  • Subscribe now!

Are the Federal Soup forums free?

Yes. The forums require a separate registration from your Federal Soup paid access login to post questions and comments. Registered forum users who also have a paid subscription to Federal Soup have access to the entire website, issues of FEND, the online edition of the Federal Employees Almanac, and 10% off featured publications in the FedStore.

Forum moderation and assistance are handled separately from the paid Federal Soup subscriptions. Please contact forumhelp@FederalSoup.com with any forum questions.


What's the difference between being a Federal Soup subscriber and a Federal Soup forum member?

A Federal Soup subscriber has paid for a subscription that includes full access to the website, issues of FEND, access to the online Almanac, and a 10% discount in the FedStore. Federal Soup forum members who have not paid for a Federal Soup subscription have free access to the forums and any open content on the site, but do not have access to the paid subscriber content. The forums require a separate registration from your paid Federal Soup login to post questions and comments.


Can I just subscribe to FEND or the online Almanac?

The Federal Soup subscription cannot be broken out into separate parts or access. Your subscription to Federal Soup includes online access to FEND plus a pdf download of each issue, which can be shared if you have purchased a site license subscription. Your Federal Soup log in also gives you access to all the topic research on FederalSoup.com and the online edition of the Federal Employees Almanac, as well as the FederalDAILY e-newsletter. Each Federal Soup subscription is meant for a single user’s access only.


When is Federal Employees News Digest (FEND) published?

We publish 24 issues per year, plus bonus issues -- every first and third Monday except the first Monday in January.


How do I access FEND each week?

FEND is a digital-only publication that is part of a Federal Soup subscription. Subscribers receive a notification email with a link to the latest issue at: http://www.federalsoup.com/FEND. Your Federal Soup login and password are required for access to the issue. Site license customers may also use IP ranges or custom URLs for access without log in.


How do I access the online Federal Employees Almanac?

Federal Soup subscribers have access to the online Almanac. Click here to visit the table of contents. Your Federal Soup login and password are required for access. Site license customers may also use IP ranges or custom URLs for access without log in.

The online Almanac is updated year-round as legislation is passed or policy changes occur.


What is the Federal Soup subscription price?

A Federal Soup subscription is $39.00 per year. Discounts are available for site licenses. Contact us for pricing and more information: http://federalsoup.com/SiteLicense.


What is a site license and how do I qualify for one?

A site license grants copyright permission to share a Federal Soup subscription with large groups of employees, with significant savings off ordering individual subscriptions.

Contact us for pricing and more information: http://federalsoup.com/SiteLicense.


How do I reach Customer Service?

Our Customer Service center is located in California and is open 5 a.m. – 5 p.m. PST.

Call (800) 989-3363 or email customerservice@FederalSoup.com . Site license customer service questions can be emailed to sitelicense@FederalSoup.com.


Who do I contact for technical problems with my subscription?

Please contact customer service for assistance with any technical issues at customerservice@FederalSoup.com or (800) 989-3363


How do I contact Editorial?

We welcome your feedback and insights into our coverage. Please email: editor@FederalSoup.com.


How do I contact Advertising?

Reach a focused and receptive federal employee audience! Contact Stacy Money – (415) 444-6933 or smoney@1105media.com.


How do I purchase a subscription with a government purchase order?

If ordering online in the FedStore, click “for government purchase orders click here” in the payment section of the order form. Enter in your purchase order number and then email the actual purchase order to customerservice@FederalSoup.com or fax to 818-487-4550. You may do the same when phoning in an order, but please include your account number on the PO form, as provided to you by the customer service operator.


I'm a Federal Soup subscriber. How do I get my discount in the FedStore?

The FedStore discount requires verification of your Federal Soup subscription to fulfill the 10% discount. Once you are ready to check out, simply fill in your Federal Soup account number and zip code from your account and the discount will update the pricing in your cart. Your Federal Soup account number is an 8 digit number that appears in your renewal notices or in your FEND new issue notification email each week. An example of an account number is: FE101123. You may also contact customer service for your account number: email customerservice@FederalSoup.com or call (800) 989-3363.


Is 1105 Media an authorized vendor for federal agencies and departments?

The Comptroller General has ruled that federal agencies and departments may buy our publications with government funds. This decision is No. B-185591. We are a registered government vendor (https://www.sam.gov/portal/public/SAM).


What is the Federal Tax ID and DUNS# for Federal Soup?

Federal Tax ID 20-4583700. Duns #612031414.


What is the refund policy?

We will refund on unserved days of your Federal Soup subscription. Publications purchased through our FedStore must be returned for full refund. Store credit will be given if a publication cannot be returned. Contact us to discuss your concerns – we can help!

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