What is a negotiated grievance procedure?
It is a procedure set by contract between the union and agency management to resolve complaints by bargaining unit employees regarding their employment. The scope of what is covered varies, within certain broad guidelines.

The procedure usually begins with an informal grievance to a first-line supervisor. If not resolved there, it may proceed up the chain of command until a final decision has been issued. Afterward, the matter can be raised to final and binding arbitration—but only by the union; an employee cannot raise a matter to arbitration.

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