Federal workplace agency seeks design input from industry
- By FederalSoup Staff
- Oct 31, 2019
The General Services Administration has issued a request for information to industry on how to develop better, “human-centered” design services for federal agencies, their employees, vendors and service users.
The RFI, which will be open through Nov. 18, will be used in the creation of a market report toward these ends—according to a new release from GSA.
“The agency is seeking input for a forthcoming report, which will inform a federal buying guide, as well as future procurement actions,” GSA said.
“We are looking forward to learning more about the capabilities that industry partners can offer agency programs as they accelerate customer-centered experiences across the federal government,” Matt Ford, GSA’s Acting Chief Customer Officer, said.
“Human-centered design is the discipline of navigating complex problems and creatively designing effective solutions to meet people’s real needs,” the agency release continued. “In preparing this RFI, GSA’s Office of Customer Experience conducted an in-depth analysis of current customer experience and design best practices.”
In short, the agency is seeking ways to become more aware of what real users of services require, and to build that awareness into the way services are administered.
GSA manages multi-billion-dollar federal real estate, physical plant and rental contracts, as well as acquisition, technology, and additional mission-support services in agencies and departments.