innovation (PopTika/

Federal workplace agency seeks design input from industry

The General Services Administration has issued a request for information to industry on how to develop better, “human-centered” design services for federal agencies, their employees, vendors and service users.

The RFI, which will be open through Nov. 18, will be used in the creation of a market report toward these ends—according to a new release from GSA.

“The agency is seeking input for a forthcoming report, which will inform a federal buying guide, as well as future procurement actions,” GSA said.

“We are looking forward to learning more about the capabilities that industry partners can offer agency programs as they accelerate customer-centered experiences across the federal government,” Matt Ford, GSA’s Acting Chief Customer Officer, said.

“Human-centered design is the discipline of navigating complex problems and creatively designing effective solutions to meet people’s real needs,” the agency release continued. “In preparing this RFI, GSA’s Office of Customer Experience conducted an in-depth analysis of current customer experience and design best practices.”

In short, the agency is seeking ways to become more aware of what real users of services require, and to build that awareness into the way services are administered. 

GSA manages multi-billion-dollar federal real estate, physical plant and rental contracts, as well as acquisition, technology, and additional mission-support services in agencies and departments.


Reader comments

Tue, Nov 12, 2019

Yep. Yet it keeps happening. If you could keep it in realistic boundaries, that might work. Usually it's like a fire sale. Government agencies end up buying useless or worse services.

Tue, Nov 12, 2019

Uh,how many times do we need to go through this exercise comparing apples to oranges? Usually ends in total failure.

Fri, Nov 8, 2019 Ed Roth

The Grace Commission, about 1983, recommended selling the power lines, dams, and other assets of the Bonneville Power Administration (BPA), part of the Department of Energy, for their net book value of about $4 Billion - original cost of about $8 Billion in 1940s dollars. About that time those same assets were reported to be valued at between $75 and $100 Billion. Expect similar recommendations for the rip-off of public assets from this RFI's private sector "partners". Also expect recommendations for more contracting out and reductions of public employee pay and benefits.

Thu, Nov 7, 2019

A number of years ago W.R. Grace Corporation was asked to set up the Grace Commission to advise the federal government on how to streamline operations supposedly similar to the private industry. It turned out W.R. Grace filed for bankruptcy and see how the minions did at the corporate level tried to do the same thing for federal operations. A total failure.

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Edward A. Zurndorfer Certified Financial Planner
Mike Causey Columnist
Tom Fox VP for Leadership and Innovation, Partnership for Public Service
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