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OPM looking to modernize FEHB enrollment

The Office of Personnel Management is looking into ways to make it easier for federal employees to decide which insurance plan to choose by centralizing its customer services.

Although the current Federal Employees Health Benefits Program website already enables users to compare plans, OPM is looking for a “one-stop-shop” where beneficiaries could also enroll and access other customer service functions, as those services are spread across a number of agency human resource departments.

In a January 30 request for information, OPM said it is seeking vendors to develop the “one-stop shop” portal, called the Central Enrollment Program.

“The CEP will be the authoritative source for program-wide FEHB enrollment data, and provide real-time enrollment and premium transaction information to all employing agencies and participating FEHB health insurance carriers,” according to the RFI.

The portal also would include decision-making customer support and premium reconciliation data collection and reporting.

The CEP will transform “the FEHB enrollment experience through modernizing the technology, underlying processes, and service components driving health plan choice, enrollment, and premium administration,” the RFI states.

Reader comments

Mon, Mar 18, 2019 Donna CA

Our FEHB self only insurance change this year has been a nightmare. My spouse and I are both retired annuitants and have continuously been enrolled through FEHB. When we changed from Self plus one to two self only for 2019; OPM decided to deduct almost $200 a month from my monthly annuity due to their error alleging that I didn't pay premiums for 2018. Still no response from them after 3 faxes, six letters and 14 phone calls. They will steal over $2800 of my annuity due to their irresponsible actions.

Mon, Mar 18, 2019 Joe Missouri

In response to comment on waiting on retirement processing. It took OPM 8 months to process my retirement, all time with one agency and additional credit for military time. I was an earlier FERS retiree in 2010. OPM admitted my application had sat on someone’s desk for 6 months because they weren’t sure who to send it to for processing. After I complained loud enough, it got processed in 4 weeks and they discovered my interim payments were too high so I had to pay that amount back. I hope I never have to interact with OPM again, new system or not.

Wed, Feb 13, 2019

My comment has nothing to do with FEHB but OPM. Like Phyllis I am still waiting for OPM to process something...my retirement. I retired on an immediate annuity at my MRA, a basic simple retirement, and now 7 months later I am still waiting for OPM to do their job. How about they focus on what they STILL need to do instead of upgrading other things. OPM is the WORST customer service organization in the federal government. Not one sole will even answer my questions about why my retirement is delayed. Good luck future retirees, you will need it!!

Thu, Feb 7, 2019 Fran Tabor Tennessee Valley Healthcare

It would also be a perfect time to have FEHB plan enforce on Jan. 1 like other dental/eye and private health plans.

Thu, Feb 7, 2019 DWIGHT Sanders Ohio

FEHB is a good place to look at Retirement

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Contributors

Edward A. Zurndorfer Certified Financial Planner
Mike Causey Columnist
Tom Fox VP for Leadership and Innovation, Partnership for Public Service
Mathew B. Tully Legal Analyst

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