OPM looking to modernize FEHB enrollment
- By Sherkiya Wedgeworth
- Feb 06, 2019
The Office of Personnel Management is looking into ways to make it easier for federal employees to decide which insurance plan to choose by centralizing its customer services.
Although the current Federal Employees Health Benefits Program website already enables users to compare plans, OPM is looking for a “one-stop-shop” where beneficiaries could also enroll and access other customer service functions, as those services are spread across a number of agency human resource departments.
In a January 30 request for information, OPM said it is seeking vendors to develop the “one-stop shop” portal, called the Central Enrollment Program.
“The CEP will be the authoritative source for program-wide FEHB enrollment data, and provide real-time enrollment and premium transaction information to all employing agencies and participating FEHB health insurance carriers,” according to the RFI.
The portal also would include decision-making customer support and premium reconciliation data collection and reporting.
The CEP will transform “the FEHB enrollment experience through modernizing the technology, underlying processes, and service components driving health plan choice, enrollment, and premium administration,” the RFI states.