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OPM looking to modernize FEHB enrollment

The Office of Personnel Management is looking into ways to make it easier for federal employees to decide which insurance plan to choose by centralizing its customer services.

Although the current Federal Employees Health Benefits Program website already enables users to compare plans, OPM is looking for a “one-stop-shop” where beneficiaries could also enroll and access other customer service functions, as those services are spread across a number of agency human resource departments.

In a January 30 request for information, OPM said it is seeking vendors to develop the “one-stop shop” portal, called the Central Enrollment Program.

“The CEP will be the authoritative source for program-wide FEHB enrollment data, and provide real-time enrollment and premium transaction information to all employing agencies and participating FEHB health insurance carriers,” according to the RFI.

The portal also would include decision-making customer support and premium reconciliation data collection and reporting.

The CEP will transform “the FEHB enrollment experience through modernizing the technology, underlying processes, and service components driving health plan choice, enrollment, and premium administration,” the RFI states.

Reader comments

Wed, Feb 13, 2019

My comment has nothing to do with FEHB but OPM. Like Phyllis I am still waiting for OPM to process retirement. I retired on an immediate annuity at my MRA, a basic simple retirement, and now 7 months later I am still waiting for OPM to do their job. How about they focus on what they STILL need to do instead of upgrading other things. OPM is the WORST customer service organization in the federal government. Not one sole will even answer my questions about why my retirement is delayed. Good luck future retirees, you will need it!!

Thu, Feb 7, 2019 Fran Tabor Tennessee Valley Healthcare

It would also be a perfect time to have FEHB plan enforce on Jan. 1 like other dental/eye and private health plans.

Thu, Feb 7, 2019 DWIGHT Sanders Ohio

FEHB is a good place to look at Retirement

Thu, Feb 7, 2019 Phyllis Goldsworthy Florida

Still waiting for OPM to approve both my Husband & myself to go on BCBS individual policies rather than self+1. It's been 3 months & counting. You need a faster approval process for sure.

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Edward A. Zurndorfer Certified Financial Planner
Mike Causey Columnist
Tom Fox VP for Leadership and Innovation, Partnership for Public Service
Mathew B. Tully Legal Analyst

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