DOD to launch new employee travel booking system

The Department of Defense has announced that it has tapped a contractor to develop a new $9.3 million business travel system to replace its current “aging and inefficient” system.

SAP Concur— a non-traditional defense contractor that provides integrated travel and expense management services and solutions—will develop a prototype that will lower the cost of airline tickets and save more than 10 million labor hours annually that is usually spent on booking travel processes for more than 2 million active duty, reserve, and civilian personnel.

According to DOD, the agency spends $9 billion each year on travel, with temporary duty travel comprising approximately 70 percent of all department travel vouchers, and it’s hoping that the Other Transaction Authority award will reduce those costs.

“The department, through this Other Transaction Authority, will leverage its recently simplified and rewritten Joint Travel Regulations, mandate the use of lower-cost non-refundable airline tickets in markets without pre-negotiated fares, and launch a prototype capability to adopt commercially-available travel processes using information technology solutions, DOD said in a statement, adding. “In addition to reducing overall costs, the new capability must reduce process and workflow complexity, decreasing the time and effort spent by travelers, authorizing officials, and administrators planning travel and reimbursing travel expenses.”

The new program also aims to improve customer satisfaction, and better align with commercial/industry best practices. SAP is expected to complete the business travel prototype two years. 

Reader comments

Mon, Aug 20, 2018

Hopefully the will BETA-test the new system with actual employees/travelers. Far too many times they start using a new system FAR before it is ready for primetime!

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