OPM taking longer to process retirement claims

There was little movement in processing retirement claims by the Office of Personnel Management last month, and most claims took more than 60 days to process.

The agency received 7,136 claims for the month of August, compared with the 10,070 claims received in July, which was the second highest number of claims received this year.

OPM processed a total of 7,102 claims in August, fewer than the 7,509 claims processed in July. It took an average of 47 days to process a single claim in 60 days or less. The average number of cases that took more than 60 days to process went up to 105, compared with 98 last month.

The total claims backlog went up last month to 17,125 from 17,091 in July and 14,530 in June.  

The new figures came from OPM’s monthly claims processing progress report available on the OPM website.

Reader comments

Mon, Jun 18, 2018

It took 13 months to get my pension split in half because of a divorce. Court Ordered Benefits branch was responsible. They had my paperwork that I had sent in languishing for ONE YEAR in Philadelphia that should have been forwarded to Wash DC. Then they shorted my pension check around $400 and gave it to my ex! Much later, she contacted them and claimed I never sent her 1/2 of my pension for a 13 month period. With NO evidence, the para legal awarded her $15,215 to be paid to her from my check at $200 a month for over 6 years! This is beyond bad. It's incompetence on parade and they are messing with people's lives and lively hood!

Sat, Jun 2, 2018 Valencia Savannah Ga.

I have a court order survivor annuity still not processed. My former spouse put in his retirement papers on July 31 2017. He then passed on March 6 2018 which changed the processing again. It has been 11 months since I've received any support. The death insurance policy still hasn't been certified and sent to the agency to help with alleviating some of the hardship I'm under. I was first told 3-4 months. Then 6-8 months. Then one year. Now I'm in contact with OPM and was told that they still can't tell me how much longer even though I put in a hardship request. My former spouse was my sole support and I've lived a pure nightmare waiting. I was married 37 years. People forget about there is a whole group of people that the courts awarded lifetime support to that have to wait even longer. They say they have to first figure out what he gets then start on my part for what I get. Would someone please revamp the system and realize what is happening to familys that served and worked their job and expected to be paid in a timely manner. I'm hoping someone who reads this will send me some helpful tips on how to proceed. Why the delay. It's a true shame. We are not looking for handouts we are due our pay. DUE OUR PAY. PLEASE HELP !!!!!!!!!!!!!!!!!!

Tue, Apr 10, 2018 LB Florida

Retirement date 11/30/2017 and file not yet referred to be finalized. In the meantime my wife on Medicare has surgery. Medicare should be primary. We did not realize that OPM has not sent his retirement date to FEP Blue. Over 60K so far in claims paid incorrectly or denied by medicare & BCBS. Total nightmare. OPM & Congressional office useless.

Wed, Feb 28, 2018 kevin Pigman La vegas

Try 160 days from today and I still don't have my claim processed. First OPM said 3-6 months. called last Month OPM said its now 6-8 Months. Called today and now they are saying 8-10 months. They are posting processing reports that are not true. they claim all applications from sept last year have been processed. NOT TRUE. also they claim average processing time over 60 days is 100 days mine is 160 days past this time. OPM is posting false reports to make them look good

Mon, Jan 15, 2018

It has taken five months to complete my retirement (GS-7). OPM processing time just plain sucks!!!

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Edward A. Zurndorfer Certified Financial Planner
Mike Causey Columnist
Tom Fox VP for Leadership and Innovation, Partnership for Public Service
Mathew B. Tully Legal Analyst

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