GAO: VA needs to better manage telework
- By FederalSoup Staff
- Sep 11, 2017
The Veterans Benefits Administration is not meeting expectations with monitoring its telework employees’ hours, according to a Government Accountability Office report.
The report, released last week, found that Veterans Affairs “does not yet have key controls in place to ensure that employees' telework hours are recorded accurately in the time and attendance system.”
Recording of telework hours for each pay period became a requirement in March 2017 at the VA, but the agency has failed to update its agency-wide written telework policy and other guidance to reflect the change.
“[A]lthough VA began communicating the change to timekeepers and telework coordinators—officials who help manage the telework program in each office—it has not taken steps to inform all employees and supervisors throughout the agency,” the report notes.
Some VBA headquarters officials have even said they were not aware of the requirement.
Although the VBA has taken some steps to improve oversight of its telework program, GAO has recommended that the VA update all relevant policies and guidance to state that employees' telework hours be recorded in VA's time and attendance system, communicate to all VBA regional office employees that hours teleworked should be recorded in this system, and develop a process to monitor the quality of data and to ensure that employees' telework hours are recorded accurately and completely in VATAS, the VA's time and attendance system.
See the full report here.