New online tool makes wait times at VA transparent

The Department of Veterans Affairs has launched a new online tool that will provide patients with information about appointment wait times at its medical facilities.

The Access and Quality Tool allows veterans seeking care to review the average times patients have to wait be seen in their local area; shows patient experiences with scheduling primary and specialty care appointments; timeliness of urgent care appointments; and the quality of health care delivered at a VA medical centers compared with that of local private-sector hospitals.

Secretary of Veterans Affairs David J. Shulkin said the tool is the first of its kind in the nation.

“Veterans must have access to information that is clear and understandable to make informed decisions about their health care,” he said, adding, “No other health care system in the country releases this type of information on wait times. This allows Veterans to see how VA is performing.”

Acting Under Secretary for Health Dr. Poonam Alaigh said the tool will also encourage competition among medical facilities and empower veterans to make well informed decisions.

The Access and Quality Tool can be found at, and an instruction this video is also available.

Reader comments

Wed, Apr 19, 2017 Jerry P FL

Vetcare should equal Medicare for SC Vets. No need for VA hospotals and would cut the cost to fed budget.

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