Federal Employees News Digest

Tricare walk-in customer service ends

Download the PDF version of this FEND issue

Tricare issued a reminder to beneficiaries that walk-in service at its customer service centers will cease April 1.

The health insurer said the move reflects changes in the way today's beneficiaries obtain customer service, which is most often done via cell phone or computer.

Going forward, U.S. beneficiaries will use secure 24-hour electronic customer service options available on the Tricare website, which includes an "I want to ..." feature that allows beneficiaries to begin accessing customer service from the website's home page.

Army Maj. Gen. Richard Thomas, director of the Defense Health Agency's health care operations directorate, said that all of the services beneficiaries received at Tricare service centers now are available online or via toll-free call centers.

Beneficiaries who still want personal assistance can call the Tricare regional health care contractor for enrollment and benefit help, using contact information provided on the Tricare website, the organization said. Beneficiaries also can download health care forms from the website and return them via mail if they prefer.

The Defense Department said that elimination of walk-in service at the centers will save the department about $250 million over five years.

See more on the changes at: www.tricare.mil/TSC.

Federal Employees News Digest logo