USPS pilot program to collect info on problems in rural areas

A North Dakota lawmaker announced that the U.S. Postal Service will pilot a new customer service initiative aimed at improving mail delivery and service in her state.

Sen. Heidi Heitkamp (D-N.D.) said the Postal Service’s new Your Mail Matters pilot program—modeled on the Fix My Mail initiative and survey Heitkamp launched more than two years ago—will roll out in North Dakota, and encourage mail customers in the state to email information on mail service problems to USPS.

The program, which is aimed at resolving mail service problems in rural communities, could potentially expand to other states.

“For too many North Dakotans, the U.S. Postal Service is a lifeline for medication, important tax information, and keeping business and family ties strong—but for too long, that service has continued to decline,” said Heitkamp said in a May 5 statement. “It’s my hope that the U.S. Postal Service uses its ‘Your Mail Matters’ program as an opportunity to build on my Fix My Mail initiative and achieve real results for our communities.”

Heitkamp had met a week earlier with Postmaster General Megan Brennan to discuss problems the senator’s program had identified over the prior two years, such as delayed or mixed-up delivery, service quality at post offices and other issues.

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