Draft strategy calls for smaller SSA
- By FederalSoup Staff
- May 02, 2014
A draft strategy for the future of the Social Security Administration calls for a smaller agency with more contractors and fewer offices, reports Federal Times.
The strategy blueprint, which was obtained by the publication, envisions an agency more reliant on sophisticated digital customer service technology that minimizes the need for face-to-face contact with the public.
The draft of what SSA should look like in 2025 was created for the agency by the National Academy of Public Administration. SSA hired the organization to produce a study and develop a strategic vision for the agency. NAPA will submit a final report to SSA this summer, according to the report.