Federal Daily News
System lets vets, service members file education benefits complaints
- By FederalSoup Staff
- Jan 30, 2014
Six departments and agencies have banded together to launch a new online complaint system that lets veterans, service members and families provide feedback on problems with educational institutions that receive funding from federal military and veterans educational benefits programs.
The centralized system—launched by the Departments of Veterans Affairs, Defense, Education and Justice, and the Consumer Financial Protection Bureau and Federal Trade Commission—is designed to collect user complaints about institutions that receive educational funding though federal programs such as those provided by the Post-9/11 GI Bill and the DOD Military Tuition Assistance Program.
According to DOD, students can submit complaints concerning issues such as unfair recruiting practices, credit transfer or change in degree requirements by accessing the online reporting via Defense Department and GI Bill websites.
Agencies then will contact schools on behalf of the student and work toward a resolution. Information concerning the cases will be forwarded to the Federal Trade Commission Consumer Sentinel Network, which law enforcement agencies access to use in investigations, DOD said.
DOD said the system will allow the government to collect information so it can "identify and address unfair, deceptive and misleading practices," as well as ensure the quality of the academic offerings students receive.